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These general sales conditions are valid from the June 20th 2016. It is published for your information and it is important to read them. They are liable to change in the future, in this case, the publication date of GSC is the date of entry.


Prices are indicated in Swiss Francs, Dollars and Euros.

Prices indicated do not take into account the processing costs, costs of handling and packaging which will be billed once the order has been validated.

Prices of products are subject to change. However, any modifications will not affect an order validated before.


The amount owed by the customer is the amount indicated on the confirmation order sent by e-mail to the customer.

All internet payments must be made by credit card.


The product ordered by the customer will be shipped to the address indicated on the order. An order cannot be associated with more than one postal address. We only ship the goods after receiving the full payment.


At L.RAPHAEL, we take great pride in our skincare lines developed from scientific research and ingredients of the highest quality. The satisfaction of our clients is our top priority. So if you have received a product as a gift that you wish to exchange, or if for any reason an L.RAPHAEL purchase does not meet your expectations, you may return it for an exchange or refund.

The first step is to contact L.RAPHAEL’s customer support via phone, email or WhatsApp to assist you with facilitating your exchange or refund. Our customer service team will be happy to assist you for eligible returns, return instructions and the return shipping address.


  • Only products purchased from L.RPAHAEL’s website or an L.RAPHAEL Spa are eligible for a refund or exchange. L.RAPHAEL purchases bought through a third-party retail vendor or third-party website can only be exchanged or refunded through the original place of purchase.
  • Products must be returned unused and in their original packaging within 15 days of purchase.
  • Repack the item(s) in the original packaging.
  • Your return package can be given to your Post Office, a UPS drop box or a UPS driver.
  • Exchanges are welcome and we would be delighted to assist you with choosing an L.RAPHAEL product that best suits your needs. You will be refunded or charged accordingly based on the price of the new item. If you received the item as a gift and wish to exchange it with another item, please contact our customer service, and directions will be provided.
  • For your protection and to best ensure prompt delivery, we highly recommend using a secure delivery service such as UPS.
  • Shipping charges are non-refundable.
  • Kindly allow approximately 7-10 business days from receipt of item for processing and shipping. Business days are from Monday to Friday, excluding federal holidays within the United States.
  • All returns should be returned to:
    L.RAPHAEL Genève
    Attn: / Customer Service Return.
    Rue du Rhône 15, 1204 Genève, Switzerland.

Damaged Items:

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at +41-22-319-2828.

Please provide the order number along with your email address and phone number for the fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

For additional information on returns, please call us at +41-22-319-2828.
We are at your disposal for any query or questions concerning your orders already passed or for your future order.


All personal data are considered as confidential. Necessary information for the managing of the order can be communicated to other corporations associated with processing your order.


In the event of any disputes, the General sales conditions applied to the purchase are considered as legal basis. This following CSG are governed by Swiss law, in particular by the article 184 and following of the Swiss code obligations, excluding any other legislation.

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